A Look Back at the Decade: Government Tech Edition

With the closing of the decade, we thought it would be interesting to look back at the top technology headlines of 2009 and compare them to where the market is today.

Data on the Rise

Big news was the launch of data.gov in late May of 2009. The site was championed by the country's first Federal CTO, Vivek Kundra, as a way to enable citizens to access federal data. In addition to making the government more transparent, the hope was that private sector could use the massive amount of federal data in research and to create innovative programs and solutions. The site launched with 47 data sets and as of the last reporting (June 2017) it now holds approximately 200,000 datasets, representing about 10 million data resources. Beyond these numbers, data.gov's impact has been significant.

Thousands of programs can point to the site as the basis for their development. More importantly, it launched a new way of thinking in government. Agencies stopped being as territorial about their data and slowly but surely became more open to sharing it with one another and with the public as they saw what innovation can happen with simple access. In 2019, the vision of data.gov expanded with the Open, Public, Electronic and Necessary Government Data Act, requiring that nonsensitive government data be made available in machine-readable, open formats by default.

Cloud First to Cloud Smart

In 2009 the Obama administration established the Cloud-First mandate that changed the way agencies looked at acquiring and modernizing their systems. Each agency had to look first to a cloud solution to see if it fit their needs better than a traditional on-premise or hardware-based solution. Email and communication applications were some of the earliest systems moved to the cloud.

While there were many concerns about the security of cloud, acquisition processes proved to also be a huge stumbling block. Because of the consumption model of cloud, traditional procurement language and processes did not "fit" this new technology. The FAA was an early cloud adopter finding a way to acquire and manage cloud solutions for security, capacity, and application performance.

With minds open to cloud and administrative barriers removed, the government has moved from Cloud-First to Cloud-Smart, an evolution we've covered here on the blog.

Cybersecurity in Focus

President Obama issued a national cyber policy review in May 2009 that included 24 recommendations, including the need for a national cyber coordinator. Hiring for this position proved problematic and delayed the implementation of many of the recommendations by a year or more. Once the building blocks were in place, the government has spent the last 10 years getting organized around cyber defense and strengthening the nation's cybersecurity posture.

We've written here about the progress of the Continuous Diagnostic Mitigation (CDM) Program moving the government from identifying who and what was on their networks (and subsequently cleaning and tightening them up) to better reporting and proactivity related to cyber threats and incidents.

These are only three areas that have changed drastically in the last 10 years. There's also of course the rise of mobile and apps, the continued focus on improving government "customer" service, and the application of technology in the healthcare field. We'd love to hear your picks for the biggest tech or policy evolution over the last decade. Share your thoughts in the comments.

Exposing the Supply Chain is a Matter of National Security

The phrase "Supply Chain" may make you immediately think of retail giants like Amazon and Walmart or manufacturers like GM and John Deere, but government is highly reliant on security supply chains. A supply chain is the network of all the people, organizations, resources, activities and technology involved in the creation and sale of a product. It encompasses the delivery of source materials from the supplier to the manufacturer, to its eventual delivery to the end user. In government, supply chains have come front and center with the Trump administration's rulings banning government use of products from certain Chinese manufacturers citing security concerns that products could contain ways for the Chinese to spy on the U.S. Companies selling technology to the government have to be able to trace the source of all elements of their products to ensure nothing originated with the banned distributors.

Being able to do this requires a mature supply chain process and solution. Interagency committees have been established to determine best practices in securing increasingly complex supply chains. Understanding supply chains is an expensive undertaking and one survey found that small and mid-sized businesses are opting out, counting on the fact that they will not be the ones called out to defend their supply chain to government. This mentality may not be an option for long.

DoD is getting more and more prescriptive in their security and supply chain guidance, adding the review of contractor purchasing systems as part of bid reviews. GSA has also explored banning the use of refurbished IT, since that includes products where a supply chain cannot be re-created.

The rules and regulations around supply chains can seem just as complex as the chains themselves. Luckily, it's a topic of discussion at a number of upcoming events.

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Easy as RPA

Robotic Process Automation (RPA). It may sound like a premise to a movie where robots take over the world, but it's very real and it's helping organizations realize modernization goals. Despite the name, RPA has nothing to do with robots. It is about software that uses artificial intelligence (AI) to automate high-volume, repetitive tasks. This can include queries, calculations, and maintenance of records and transactions.

In government, RPA is already being implemented in a wide variety of applications.

  • Inspections - As agencies look to modernize the way they perform inspections of the water we drink, the roads we travel, and the buildings we travel to, they are using RPA to move off paper-dependent processes.
  • Claims review -- RPA is built into an intake tool used by the Centers for Medicare and Medicaid that ingests records, automating the process and identifying potential problems.
  • Procurement - RPA is being used to automate and streamline the close-out process of government contracts, freeing up staff to work on actual programs, rather than spending time documenting that work.
  • IT asset management - Managing IT assets is a combination of automated and manual tasks. The introduction of RPA greatly reduces the need for manual intervention when it comes to enforcing governance and process, freeing up staff to work on mission-focused projects rather than tracking the technology used on those projects.

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Acquisition and Procurement: Where the Rubber Meets the Road

With another Government Fiscal Year ramping up, we're starting with a whole new year of budget and contract opportunities in the government market. As we've written here before, the acquisition and procurement process in government is evolving to adapt to the technologies and services being procured as well as changes in the workforce that supports it.

The federal government has been rolling out a number of changes to modernize the procurement process. The Government Services Administration (GSA) is taking steps to streamline their scheduled offerings from two dozen into one. The goal of this consolidation is to remove overlap between schedules and eliminate confusion around what schedule should be used. This shift is happening in three phases:

  • Phase 1 -- Issued a consolidated schedule solicitation with a simplified format, streamlined terms and conditions, and new categories and special item numbers (SINs) This phase is complete.
  • Phase 2 -- Mass modifications of existing contracts. Finishing in 2019.
  • Phase 3 - Final consolidation. Slated for July 2020.

In other efforts to be more efficient, procurement teams across government have been looking at implementing emerging technologies to automate manual processes, plus speed up and secure the overall acquisition lifecycle. For example, the use of blockchain is helping buyers "comparison shop" for pricing as well as closing out contracts.

Finally, acquisition groups are playing a big role in ensuring new technologies like Artificial Intelligence (AI) are consumable by the federal government. GSA is partnering with the Pentagon's Joint Artificial Intelligence Center to advance the efforts of the AI Center of Excellence, employing tactics that have worked in other agencies including the Department of Agriculture.

We've pulled together a number of events that are applicable to the procurement community as well as industry and government looking for ways to introduce new technologies and services into the government.

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Growing Our Cloud Smarts

The move to cloud computing in government has changed from a focus on Cloud First to Cloud Smart. The initial push to cloud encouraged agencies to look at cloud options when adding or updating technology but provided no direct guidance. This "Cloud First" push provided a way to educate agencies on what cloud is and why it is a viable option for deploying applications to the government workforce. This education worked, making even the most security-conscious agencies comfortable with moving data and applications to the cloud to gain new efficiencies in time and budget.

The Cloud Smart policy, a logical evolution of Cloud First, was introduced last year and provides more guidance surrounding security, procurement, and workforce skills to foster cloud adoption and implementation. While the value cloud can provide is widely accepted, procurement of cloud remains a stumbling block to wider, easier cloud adoption. The shift in spending from capital funds to operating funds and the fluidity of the fees based on need and usage require different language and structure in contracts. Security also continues to be a focus, creating new "shared responsibility" language in cloud agreements and plans.

To help you get smarter on how to be cloud smart, we've compiled a list of upcoming events that cover the areas related to a successful cloud deployment.

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