Tag Archives: Hershey

Grading the FAFSA Roll-Out

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The Department of Education underwent a complete overhaul of its Free Application for Federal Student Aid (FAFSA) online system to improve the user experience. The existing form consisted of 108 questions, and the Department saw that many applicants were abandoning the process out of frustration and confusion.

The FAFSA Simplification Act was passed in 2020. The act helped fund the work needed to simplify the form and update how aid was calculated. The system rolled out in December 2023, more than a year later than expected and at the height of college application season. While the new system did reduce the number of questions to a maximum of 36 and the intake of 3.1 million forms in the first month alone, the rollout has been marred by some glaring issues that have made the customer experience worse, not better, for many, already stressed college-bound students. Continue reading →

FITARA’s Sweet 16 Shows One-Third of Agencies Making Gains in Modernization

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Since 2015 the government has bi-annually taken the pulse of IT modernization efforts with the FITARA scorecard. Created as part of the Federal Information Technology Acquisition Reform Act (FITARA), the scorecard provides a glance at how agencies are managing seven key IT activities:

  • Agency CIO authority enhancements
  • Transparency and risk management
  • Portfolio review savings
  • Data center consolidation
  • Modernizing government technology (MGT)
  • Cyber
  • Transition off Networx contract

The latest report unveiled at a roundtable event rather than the traditional hearing, showed three agencies achieving As, 16 Bs, and five Cs. Education and Labor received their first overall A score, joining the U.S. Agency for International Development, which had previously scored an A. Of those Bs, six were improvements from Cs - Agriculture, Energy, Homeland Security and Interior, Office of Personnel Management, and Social Security Administration. Continue reading →

How Blockchain Unlocks Government Challenges

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Blockchain is best known as the power behind digital currency, but the base technology has so many more applications. At the root of blockchain is its ability to record the transactions of assets. This visibility is key to the digital transformation of government services and operations.

Supply Chain

The most obvious use of blockchain may be in the movement of goods, providing a record of "ownership" of a specific asset and the path it has taken to get to its present location. The digital tracking removes the challenges of moving paperwork (either hard copy or electronic) between organizational boundaries, enabling a digital token to serve that same purpose.

Just because the ledger is "public" does not mean it is not secure. The U.S. Department of Defense is using blockchain to provide a single source of truth for tracking materials. It has proven to optimize processes and reduce costs, enhancing government readiness. Continue reading →

The Next Generation of Government

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While the feared "silver tsunami" of retirements never really transpired, the government workforce is worryingly aging. More than 70% of the federal workforce is age 40 or older. In the general workforce, only 54% are 40 or older. This skewed population is not only worrisome in terms of retirements interrupting continuity, but also introduces a huge risk in terms of diversity. Younger workers may lack experience, but they bring with them a perspective that is critical in designing services and solutions that meet the needs of citizens under 40. Younger workers may also have more up-to-date training in leading-edge technologies currently being deployed across government.

The public service call of government is a huge plus for younger workers who want a job where they can make a difference and find meaning. However, the outdated, lengthy hiring process and pay scales keep many from applying. These and other recognized barriers are being addressed across government to inject youth into the federal service workforce. Continue reading →

Building the Case for Software Factories

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The term "software factories" conjures up images of pristinely clean technology assembly lines with super-efficient singularly focused line workers. In reality, a software factory is not a place, but rather a process for improving the speed of software development and release. A software factory provides a repeatable, well-defined path to create and update software. As the name implies, a software factory applies manufacturing techniques and principles to software development. This means software factories provide templates, playbooks, and reusable code that people across the organization can use to quickly create new applications.

With DevOps and agile software development methods as a basis, a software factory combines tools, teams, and practices to standardize and reuse code, building upon accumulated knowledge. Organizations using software factories not only speed up software delivery but find that software is of higher quality being built on proven code. Continue reading →