There's no shortage of mandates and guidance related to modernization-PMA, Technology Modernization Fund, FITARA, Cyber EO, CX EO-pushing the government to update how they deliver services online, but what does it really mean, and what is involved?
Modernization in government began with transforming data centers and integrating cloud computing into government IT architectures and moved on to improving customer experience. Agencies have made inroads in all areas. The recent FITARA scorecard showed that data center consolidation goals have been completed. Cloud efforts have moved from Cloud First to Cloud Smart in an effort to ensure cloud was just not a checkbox but was being used to transform how the government consumes and distributes IT services. Citizen Experience (CX) has been a priority across three administrations with the next generation of CX efforts outlined in an executive order. These modernization efforts have resulted in billions of dollars in cost savings and increased efficiency for a government workforce that is now telework friendly, but the work is not done.Continue reading →
The results of the 13th FITARA scorecard, a program developed in 2015 to measure and incentivize agencies to meet key IT modernization goals, were released in January leading to a discussion of what is next for this measurement program.
The latest results showed modest improvements, but scores for the most part have remained steady over the past two measurement cycles. On this scorecard, 13 agencies maintained the same scores from July 2021 with seven earning higher marks. A handful of agencies received lower overall marks, due primarily to their inability to transition from a legacy contract vehicle to the new preferred government-wide Enterprise Infrastructure Solutions (EIS) for telecommunication technology. A March 31, 2022, deadline to move 90% of work to EIS should push many of these scores back up for the next report card.
Knowing there is still a lot of work to do in terms of modernization, the committee that oversees the program has begun discussing new measures to better reflect the current state of government IT and support recent executive-level initiatives around modernization, security, and customer service.Continue reading →
The latest Federal IT Acquisition Reform Act (FITARA) scorecard showed that all agencies still have passing grades when it comes to meeting federal goals for IT management and reporting, but there was some backsliding in the latest report.
Health and Human Services, Labor, and the Veterans Administration improved their overall scores, while five agencies -- Commerce, Small Business Administration, The General Services Administration, Social Security Administration, and U.S. Agency for International Aid - all dropped. A positive among the scores was that every agency received at least one A for the first time in the scorecard's history.
For the first time ever, every government agency received a passing score on the Federal Information Technology Acquisition Reform Act (FITARA) Scorecard. Now, this does not mean that everyone made the honor roll, rather the general GPA is around a C.
FITARA was enacted in 2014, and report cards come out twice a year to measure and track progress in meeting the modernization efforts outlined in the legislation. The scorecard has evolved over the years as deadlines have passed, and new modernization metrics have been implemented.
The coronavirus pandemic underscored the need for modernization. Agencies had to hustle to move processes fully online and make them accessible to a remote workforce and the public who could no longer visit government offices to conduct business. It reinforced the need for modernization to move from a wish list or "we'll get there" item to a critical need.
In this 10th report, The General Services Administration (GSA) received an A+ grade on the scorecard for the second time in a row. The Education Department dropped out of the A-range, falling to a B. They joined two other agencies in dropping scores, while seven agencies showed improved results, and 14 stayed the same. The majority of agencies passed in the C-range. Continue reading →
The ninth Federal Information Technology Acquisition Reform Act (FITARA) Scorecard, released in December, showed promising progress in meeting goals and in holding agencies accountable for their modernization efforts. For the first time, three different agencies earned an "A" or higher. The General Services Administration and Department of Education both received an "A+" and The United States Agency for International Development got an "A." This scorecard was the only time a failing grade was not handed out. Overall, agencies have upped their scores from a "D" average on the first scorecard in 2015 to a current "C+" average.
Scores are not the only thing that has increased. What is being measured has also grown. The first scorecard only measured four areas -- data center consolidation, IT portfolio review savings, incremental development, and risk assessment transparency. The latest version has nine subcategories that include measuring progress against recently enacted legislation.
Big gains in scores were found in regard to compliance with the Megabyte Act, legislation that aims to improve the way agencies manage their software licenses. Gains were also found in giving CIOs more authority. In fact, the reporting found that 22 agencies had permanent CIOs, two had acting CIOs and, of those, 16 reported directly to leadership.
Progress on data center consolidation also continues, though not without controversy. Rep. Gerry Connolly (D-Va.) voiced concern with the Office of Management and Budget's latest guidance on data center consolidation that changes the language to "optimization" and not "consolidation." He argued that consolidation is what frees up capital and drives cost savings, an area where agencies still struggle. Continue reading →