The Show Must Go On. How State and Local Governments are Powering Through Budget Shortfalls

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Though the word may be overused, state and local governments are indeed facing unprecedented challenges. Forced to move operations online in response to their own stay-at-home orders, state and local agencies have spent the last year retooling how they serve citizens. They have been paying for necessary technology upgrades and other new equipment while revenues from taxes have dropped considerably. Even with these financial challenges, state CIOs are committed to continuing with their innovation and modernization efforts.

A study from the National Association of State CIOs (NASCIO) showed that priorities for state and local CIOs stayed consistent over the last year, with cybersecurity and enhancing digital citizen service being the top two. Of course, these two areas saw critical investments in 2020 just to keep the business of government running. In 2021, the solutions put in place will be revisited, evaluated for efficiency, and operationalized to support agencies moving forward.

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I See What You’re Saying. Natural Language Processing’s Role in our Digital World

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Natural Language Processing (NLP) is a computer science practice that aims to give computers the ability to understand text and spoken words in the same way humans can. NLP is a key feature of Artificial Intelligence (AI) as understanding the language that we use to "teach" computers is critical to evolving the accuracy of the AI tasks we are asking of them.

The most familiar application of NLP is speech recognition--taking the spoken word and converting it to text. Speech recognition also is part of any application that follows voice commands.To work properly, the technology has to be knowledgeable of accents and frequently understand context (semantics) to differentiate words with a similar sound but have various meanings or spellings. NLP is also closely tied to several tasks that work in the background of applications we use everyday, including spam detection, foreign language translation, virtual assistants, chatbots, social media sentiment analysis, and text summaries/abstracts for long documents.

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Taming the Superpower of Data – Data Privacy in Our Digital World

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Data helps organizations make more informed decisions about how they serve their customers. Data informs policy and procedures and feeds more personalized interaction with people. But with great power comes vast responsibility. The data that organizations hold can be incredibly personal. It's more than just someone's social security number. It is information about where people live, work, shop, keep their money, get their news, and more. Individuals should have control over who knows this information and, if they do have it, how they use it. However, most of us do little to understand our privacy rights beyond blindly clicking a checkbox that allows sites to collect information about our activities.

Data privacy practices ensure that the data shared by customers is only used for its intended purpose. A multitude of laws, including the Health Insurance Portability and Accountability Act (HIPAA), Electronic Communications Privacy Act (ECPA), Children's Online Privacy Protection Act (COPPA), and General Data Protection Regulation (GDPR) have been enacted to provide guidelines to organizations and promises of data privacy to individuals.

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Agencies Meet FITARA Goals Even While Battling Pandemic Challenges

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The latest Federal IT Acquisition Reform Act (FITARA) scorecard showed that all agencies still have passing grades when it comes to meeting federal goals for IT management and reporting, but there was some backsliding in the latest report.

Health and Human Services, Labor, and the Veterans Administration improved their overall scores, while five agencies -- Commerce, Small Business Administration, The General Services Administration, Social Security Administration, and U.S. Agency for International Aid - all dropped. A positive among the scores was that every agency received at least one A for the first time in the scorecard's history.

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Tanks, Planes, Ships, and Data: Activating the DOD’s Data Strategy

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The battles of tomorrow will likely not be fought on the ground, they will take place in cyberspace as nation-states and rogue actors alike look to interrupt the everyday functions of a country via high-tech attacks. Recently we saw the Russian hack of software, designed (ironically) to help organizations monitor network problems and anomalies, which has the government and private companies scrambling to determine what data was compromised. With cyberspace being the new battlefield, data and data management have quickly become a strategic asset in the DoD arsenal.

Last fall, the DOD released the Department's Data Strategy. An overarching guidance on how they will manage, secure, and use data. This document supports the DOD's transition to "a data-centric organization that uses data at speed and scale for operational advantage and increased efficiency." The Data Strategy includes 7 goals, nicknamed VAULTIS, to becoming data-centric:

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