The last year has brought about incredible change in the federal workforce, and it shows no sign of stopping. With a new Director for the Office of Personnel and Management (OPM) confirmed, the next several months will bring new energy and activity to formalizing and standardizing workplace policies, processes, and approaches for the "new normal" of a digital-first government.
The move to telework changed how many people view and even perform their jobs. Before the pandemic, telework was sporadically used throughout government and viewed pretty skeptically. Now that the genie is out of the bottle, it's clear that government can continue to function without people in office buildings from 9am-5pm. As in-person work starts to come back around, the new shift will be in defining and managing a hybrid workforce.
In regards to remote working, the general consensus seems to be, "you can't put the genie back in the bottle."
A good portion of the government workforce has been working from home for the past year, and the world has continued turning. In fact, some agencies report productivity is up since teleworking became the norm. While people will return to the office, it will look different with many alternating office days with days they work from home. The past year has shown us that working arrangements do not necessarily need to be confined to an office. And, when we also remove the stress of students learning from home, caring for homebound elderly parents, and a pandemic in general, employees may realize a new level of balance and job satisfaction.
To support the continued success of remote work, agencies need to shore up the IT that was put in place to simply keep the trains running on time. Some technology was implemented quickly to meet the immediate need, and now is the time to take a hard look at all of those solutions to see if they will scale to meet the long-term reality of a dispersed workforce.
Though the word may be overused, state and local governments are indeed facing unprecedented challenges. Forced to move operations online in response to their own stay-at-home orders, state and local agencies have spent the last year retooling how they serve citizens. They have been paying for necessary technology upgrades and other new equipment while revenues from taxes have dropped considerably. Even with these financial challenges, state CIOs are committed to continuing with their innovation and modernization efforts.
A study from the National Association of State CIOs (NASCIO) showed that priorities for state and local CIOs stayed consistent over the last year, with cybersecurity and enhancing digital citizen service being the top two. Of course, these two areas saw critical investments in 2020 just to keep the business of government running. In 2021, the solutions put in place will be revisited, evaluated for efficiency, and operationalized to support agencies moving forward.
From time to time GovEvents will come across information we feel our members and audience would benefit from. Here's something we wanted to share that was originally posted on Accounting Today.
Employees working from home during the coronavirus pandemic claimed some outlandish expenses this year, including pricey exercise bikes, facelifts and private jets.
Emburse, an expense management software company, released a compilation Wednesday of some of the craziest expenses it has seen claimed this year, some of which were actually approved. That included $1,895, which was approved as a contribution for an employee's Peloton Bike under the explanation of "for health and wellness." On the other hand, a $7,600 expense claim for a facelift was submitted under the category of "repairs and maintenance" but was rejected, despite the pressing need to look one's best during a Zoom meeting.
More than finding cost efficiencies with cloud, government has realized its adoption is critical to business continuity. With mandatory telework as a result of COVID-19, organizations that have been proactive in their move to cloud found themselves able to quickly adapt and continue business as usual in very unusual times. Organizations that did not prioritize cloud found themselves scrambling to give employees access to the technology they needed to do their work.
Luckily, policies including the Cloud Smart mandate helped put more people in the first category than the second. A study completed in March (before pandemic telework began) found that 71% of federal respondents agreed that Cloud Smart was driving cloud adoption. In addition to Cloud Smart, the FedRAMP program also helped drive cloud adoption leading up to and during the pandemic. In 2020 alone FedRAMP added 200 authorized products and are on track to authorize over 60 cloud service offerings. The program has also achieved over 1,850 reuses of cloud products.