Social media management platform, Hootsuite, recently released "The Social Government Benchmark Report 2018" that looked at how agencies are using and viewing social media use in connection with their mission. The report examined the value of social media for government organizations as well as explored best practices for enterprise-level social media management for government.
The survey of public sector employees found that about half of respondents rated their agency's use of social media as good or excellent. The top use cases for social media cited were:
Citizen engagement (77%) - social media allows for a better understanding of citizen needs and they've seen an increase in positive sentiment.
Customer care/service delivery (48%) - teams are able to have faster response times.
Critical response communications (47%) - agencies found that citizens are better informed about critical issues and rumors are quickly addressed via social channels.
Employer branding and recruitment (45%) - respondents say they are getting a higher volume of candidates as a result of social outreach.
Based on these successes, it's no surprise public servants want to do more with social. 87% of respondents said there is room for improvement. Luckily, there are several events in the coming months that can provide guidance on how public sector organizations can better use social media. Continue reading →
The Continuous Diagnostics and Mitigation (CDM) program, led by the Department of Homeland Security, was designed to fortify the cybersecurity of government networks and systems with capabilities and tools that identify risks on an ongoing basis, prioritize these risks based on potential impacts, and enable personnel to mitigate the most significant problems first. The program was rolled out in phases with phases one and two pretty much complete across government.
Now that agencies know what and who is on their network, they need to move onto phase three - what is happening on the network. This involves installing and managing the network and perimeter security measures. Given that the perimeter now includes mobile devices, securing those devices and the way they access the network is critical to meeting CDM goals. Currently,agencies are mapping out mobile connections at the agency level, and the networks with which agencies are regularly interacting.
As we've written here, the contracting and procurement market is at an interesting crossroads. The current workforce is aging and retiring making it difficult to find and train incoming talent. Additionally, new technologies such as AI and blockchain are being introduced and changing daily workflow. Now more than ever, the contracting community needs ways to keep the workforce trained on tried and true processes of this profession as well as get up to speed on emerging technologies and tactics. Luckily, an organization exists to do just this.
The National Contract Management Association (NCMA) celebrates its 60th anniversary in 2019 but with the industry pressures detailed above they have no plans of slowing down. The group brought in a new CEO in 2018 to lead their growth and support for members. Kraig Conrad comes to NCMA with 20 years of association leadership and experience helping organizations evolve to meet changing member and market needs. Kraig took some time to share how NCMA is ramping up efforts to support contract professionals through their events and training. Continue reading →
The last time we wrote about FITARA, the news was pretty grim. The 6th check-in since the Federal Information Technology Acquisition Reform Act (FITARA) was enacted in December 2014 found that many agencies were backsliding regarding their ability to show progress against FITARA goals of Data Center Consolidation, IT Portfolio Review Savings, Incremental Development, and Risk Assessment Transparency. This was a bit surprising given that the introduction of the Modernizing Government Technology (MGT) Act was expected to help improve FITARA scores. While compliance with MGT is still slow, some other areas picked up momentum helping propel the FITARA scores upward.
The seventh version of the FITARA scorecard showed progress at many agencies over the six months between reports. No agencies saw their grades drop. Additionally, for the first time, there were no Fs on the report. Now, getting excited about no Fs may be setting the bar a bit low, but the DoD, due in part to sheer size and complexity, has struggled with the scorecard, and this cycle earned a D+. Other agencies making notable progress were the VA moving from a C+ to a B+, HHS from C- to B+, and Small Business Administration moving from a D+ to a B+. Continue reading →
As we complete another trip around the sun, we took some time to look back at the past year and do some thinking about what's to come in 2019. Market Connections helped with this reflection when they released their 2018 Federal Media and Marketing Study with a focus on confidence in news sources. Federal news media and associations were among the most trusted sources of content for federal buyers both in terms of written information and events. Additionally, the study found that participation in events and webinars has remained very steady over the past several years. This finding was echoed in our own survey conducted late last year. Events have proven to be a staple for marketers and attendees alike.
2018 saw us celebrating our own place as a staple in the events community. We celebrated eight years of providing an online, one-stop-shop for the public sector and supporting industry. Users are able to find the events that aid in their professional development, their organization's mission, and their business goals. Continue reading →