The Developing Evolution of Human Resources in Government

Human Resources (HR) in government has always been complex. From very specific hiring criteria to security clearances to battling the stereotypes of government work, it's never been a task for the faint of heart. Then came a global pandemic. HR departments had to quickly pivot to serve a remote workforce and find ways to continue filling positions critical to the government response to COVID-19.

To meet the needs of a remote workforce, HR needed a clear understanding of every job function within the organization to help guide employees on how to adapt their processes to complete that work remotely. It also meant ensuring that employees had the technology they needed to complete their work at home. As new laptops and software were issued, HR and IT had to work together to distribute and track the flow of new technology. As if serving existing employees was not enough, agencies also had to continue recruiting and hiring.

It has not all been easy or smooth, but a Monster.com survey found that 100% of agencies reported they implemented new remote hiring processes. This included virtual onboarding, virtual interviews, electronic signatures, and virtual oath of office.

Beyond the immediate needs of transforming office workers into remote workers, government HR professionals have several other overarching challenges to contend with. Continue reading

When Will I See You Again? The Future of Federal Events

The impact of the coronavirus will have a long-lasting effect on the events market. At GovEvents we saw 22% of events listed on the site canceled with no plans to reschedule in 2020 and another 26% of live, in-person events scheduled for March 16 or later moved to virtual. The Federal events market was quick to adapt to ensure learning and professional development has continued while we've all been quarantining, but as conditions allow how and when will the government community be ready to meet again?

Market Connections recently released findings of a survey to gauge how the federal workplace environments have been affected by COVID-19 and how federal employees are adapting. Among the findings, the report painted a picture of what the reception for in-person events will be in the coming year and a half. The results were presented in a webinar along with results from a similar study of the contractor market conducted by the Professional Services Council (PSC).

Webinars and online events have been the only source of learning for the Federal market since mid-March. While 80% of respondents reported attending in-person events prior to March 2020, that number fell to near zero for March onward. 63% of respondents are using webinars more than they have in the past. Despite the novelty of video wearing off, usage is staying steady as the pandemic wears on. Continue reading

Building on Citizen Experience Gains

We've written about the government's ongoing efforts to improve their ratings when it comes to "customer" experience. Across government, agencies have made citizen experience (CX) a focus of their digital strategy. They are working to implement new technologies and processes to make it easier for citizens to get the information they need about government services. The progress agencies were able (or not able) to make came into focus in the way they were able to respond to the COVID-19 crisis. The measure of CX success can be looked at in two ways:

  1. How quickly were agencies able to transition to providing their normal level of service while working remotely?
  2. How responsive were agencies to increased pandemic-related citizen interaction?

While there were many speed bumps in getting government functions up and running from a distributed telework model, many agencies found that investments they had been making in telework specifically and digital government, in general, paid huge dividends in their COVID response. For example, the Nuclear Regulatory Commission had completed a full refresh of laptops meaning that all employees had up-to-date hardware and software to start their work from home adventure. Other agencies who had worked to incorporate technology, even as basic as e-signatures, found themselves able to move quicker than agencies still working with manual processes.

But, all the preparation in the world could not prepare for the scope and speed of the pandemic crisis. A study from the Information Technology Innovation Foundation looked at the performance of state unemployment websites and found that 26 state websites failed. The National Association of State CIOs found that about three-quarters of states have launched chatbots to help their agencies answer unemployment insurance or COVID-related questions and take the pressure off both websites and call centers. The Texas Workforce Commission was able to employ a chatbot named Larry to help with volumes that reached 98,000 online unemployment applications in one day. Larry has been able to answer 4.8 million questions for 1.2 million people. Continue reading

Re-Imagining Government Supply Chain Management

This spring, the concept of supply chains became a household discussion as families searched high and low for household staples like toilet paper, flour, and hand soap. However, supply chain for government is more complex than the supply and demand driven model for consumer goods. Government supply chains involve monitoring for security and foreign involvement. This means knowing where all parts of a solution were manufactured, programmed, and assembled.

Gregory C. Wilshusen, director of information security issues at the U.S. Government Accountability Office, noted that "supply chains can be long, complex, and globally distributed and can consist of multiple outsourcing tiers. As a result, agencies may have little visibility into, understanding of, or control over how the technology that they acquire is developed, integrated, and deployed."

This lack of visibility is due in part to incomplete vendor reporting. Not only do vendors have to manage all the pieces of their solution, but they themselves may be managed by multiple organizations in an agency. Reporting happens through numerous tools and is siloed, making it difficult to get a full picture of the chain that led to the delivery of a solution to a government agency.

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Amidst the Pandemic, Government Still Gathers: How Professional Events Are Adapting

The events market was among the first industries to feel the impact of the coronavirus and will continue to feel its effects for months to come. GovEvents looked at the impact on the government events market and found that 22% of events listed on the site were canceled with no plans to reschedule in 2020. This means many missed opportunities for professional development, best practices sharing, and introduction to new technologies for public sector professionals. But as with many industries, the events market is quickly adapting and finding ways to provide education, development and collaboration for government professionals hungry to learn.

The event Is Canceled, but Learning Is Not.

Organizations that had events planned for early March through this summer had to decide whether to cancel, postpone, or move their events online. For many, canceling their government events was not an option. They had enthusiastic government speakers with stories to share and an audience thirsty for information. In fact, 26% of live events on GovEvents scheduled for March 16 or later moved to virtual.

DataRobot's AI Experience conference was scheduled for March 19. This one-day, in-person event brought together government leaders to discuss how they were using and how they wanted to use artificial intelligence (AI) to further their mission. DataRobot had planned to live stream the event as early as February since they were already getting news that registrants would not be able to travel so they had a streaming company and equipment ready to go. On March 11, gatherings of more than 250 were prohibited and DataRobot already had 550 registered so they began moving to a virtual format. A few days later it became clear they would not be able to get the speakers to the venue either, so they pivoted once again and moved it all to a remote stream.

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