State and Local Governments Building Trust with Transparency

Citizens typically report more trust in state and local governments than in the federal government, but that does not mean that there is no work to be done on improving citizen experience and trust. A recent study found that about 45% of Americans have a less-than-favorable view of the trustworthiness of local governments. This number has become worse since 2017, when only 40% expressed a less than favorable outlook.

Key to building trust is transparency--showing the work being done, the reasons decisions were made, as well as the process for obtaining services from government. With more and more government services moving online, it would seem that this transparency would be easier than ever to provide, but in fact, the digitization of government can often have the opposite effect. Continue reading

No Degree? No Problem. The Changing Landscape for Government Job Seekers

There are nearly 200,000 job openings across the federal government. Within those openings, a large percentage are in the areas of Cybersecurity and Artificial Intelligence (AI). Building the workforce in these relatively new disciplines is forcing a new look at traditional requirements for careers in government.

The practice of skills-based hiring is gaining traction in government as a way to fill these important vacancies with a more diverse set of talent. Skill-based hiring involves looking beyond degrees and certifications and identifying candidates' skills that are applicable to the role. For example, a person may not have a computer science degree, but they have worked extensively with a key programming language or system in previous roles.

Uncovering Skills Not Experience

A candidate could have great experience. A four-year degree from a prestigious school. Past work with brand-name companies. But if you really dig in, you may find they don't actually possess the skills needed to get the job done. Continue reading

FITARA Goes to the Cloud, Grades Come Down to the Ground

The 17th edition of the Federal Information Technology Acquisition Reform Act (FITARA) scorecard featured a revamped list of measurements to illustrate federal agency progress against current modernization goals. This latest scorecard introduced two new categories - Cloud Computing and CIO Investment Evaluation - while dropping the measurement of compliance with data center modernization, something all agencies have completed.

This reshuffling of measurement criteria resulted in lower grades for 11 agencies. Twelve agencies saw their grades unchanged. The Department of Defense (DoD) was the sole group earning a higher grade, rising from a C to a B. These drops are not necessarily a concerning indicator, but rather a re-baselining of where agencies stand in terms of modern digital government goals. Continue reading

Regulating Blockchain’s Promise

Blockchain is proving to be an enabler of secure and transparent government transactions. As with any technology, as it gains traction it also gains scrutiny. Several laws and regulations have been introduced to ensure that risks associated with blockchain are understood and mitigated.

Recently, the Government Accountability Office issued a recommendation that the Securities and Exchange Commission and other federal financial regulators create a formalized coalition to coordinate the identification and addressing of blockchain-related risks. These risks could include security gaps resulting from old software, phishing schemes, speed of networks, and foreign access to sensitive data. Continue reading

Cloudy Days are Here to Stay

Cloud services have allowed federal agencies to meet the demands of quickly scaling digital government initiatives while maintaining a high level of security. It's also been a huge money-saver. The government has yielded $4.7 billion in savings by closing data centers and relying more and more on cloud. The federal government spent a total of $12.3 billion in FY22 on cloud goods and services, a 30 percent increase from the previous year.

To ensure agencies continue to see savings amidst increased spending, there are several initiatives in place to modernize how government procures and pays for cloud services. Continue reading