Tag Archives: DC

FITARA’s Sweet 16 Shows One-Third of Agencies Making Gains in Modernization

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Since 2015 the government has bi-annually taken the pulse of IT modernization efforts with the FITARA scorecard. Created as part of the Federal Information Technology Acquisition Reform Act (FITARA), the scorecard provides a glance at how agencies are managing seven key IT activities:

  • Agency CIO authority enhancements
  • Transparency and risk management
  • Portfolio review savings
  • Data center consolidation
  • Modernizing government technology (MGT)
  • Cyber
  • Transition off Networx contract

The latest report unveiled at a roundtable event rather than the traditional hearing, showed three agencies achieving As, 16 Bs, and five Cs. Education and Labor received their first overall A score, joining the U.S. Agency for International Development, which had previously scored an A. Of those Bs, six were improvements from Cs - Agriculture, Energy, Homeland Security and Interior, Office of Personnel Management, and Social Security Administration. Continue reading →

Staying Ahead of the Bad Guys: Investing in Cybersecurity

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Agencies are challenged to move more and more services online, become more transparent, and leverage new streams of data from the Internet of Things (IoT) for better decision making, all while securing the systems and the data they hold. If that is not challenging enough, cyber threats against all of these efforts are continually evolving. A series of strategies and ongoing guidance are helping agencies prioritize work and budget requests to make the most impactful investments in their cybersecurity infrastructure.

The National Cybersecurity Strategy (NCS) provides broad guidance to help position the United States to build a digital ecosystem that is more easily and inherently defensible, resilient, and aligned with its values. Efforts to do so are organized around five pillars:

1) Defend Critical Infrastructure

2) Disrupt and Dismantle Threat Actors

3) Shape Market Forces to Drive Security and Resilience

4) Invest in a Resilient Future

5) Forge International Partnerships to Pursue Shared Goals Continue reading →

Connecting to Data and People for Improved Citizen Service

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The Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (CX EO) put a governmentwide priority on accelerating modernization efforts that impact how the government serves its citizens. A key focus of the CX EO was reducing the "time tax" by simplifying processes for applying for federal aid - particularly in areas where there was already high stress like disaster assistance, financial shock, or adding children to a family. The programs that have emerged as early solutions have focused on two key areas - understanding the journey and experience of the customer and enabling better data sharing across organizations.

Meeting Customers Where They Are

Citizens expect mobile access with personalized service when interacting with nearly any commercial entity. That expectation extends to the government and agencies working to deliver service via apps and streamlined digital portals. Continue reading →

Improving Service. Improving Trust.

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Improving customer service (or in the case of the government, citizen service) has been a focus of the Federal government for the past several administrations, most recently being named a key goal of the Biden-Harris President's Management Agenda (PMA). Despite this focus, citizen satisfaction with government service has remained low, but a 2022 report shows that the tide may be turning.

The American Customer Satisfaction Index's (ACSI) Federal Government Report 2022 showed that citizen satisfaction with Federal government services increased by 4.6 percent in 2022. Report authors attribute the increase to improved availability of digital services (spurred by the PMA and the Customer Service Executive Order) and major government initiatives including the distribution of free COVID-19 tests. Continue reading →

National Cybersecurity Strategy: Building a More Secure Future

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In March, the Biden Administration released the latest guidance aimed at improving the cybersecurity practices of Federal agencies. The National Cybersecurity Strategy builds on the Executive Order for Improving the Nation's Cybersecurity that makes cybersecurity a strategic focus of every agency. This latest guidance drills further into the actions needed to ensure that government systems and citizen data are protected against the ever-evolving threat landscape.

The goal of the strategy is to "rebalance the responsibility to defend cyberspace" and "realign incentives to favor long-term investments." To do this, the responsibility for cybersecurity must be shifted to the organizations that are most capable and best-positioned to reduce risks. It points out that, "a single person's momentary lapse in judgment, use of an outdated password, or errant click on a suspicious link should not have national security consequences." While security is the responsibility of everyone, small businesses, small localities, and individuals simply do not have the resources to support the security needed to protect systems and data. Instead, the guidance proposes new incentives to favor long-term investments in security, resilience, and new technologies. Continue reading →