Pandemic-necessitated remote work and increased reliance on online apps and sites for routine everyday tasks like shopping and transportation showed us that Internet connection is a critical utility. It also proved that getting connected is not enough -- the speed and quality of that connection have a huge impact on how we carry out day-to-day activities. In a timely coincidence, this reliance on connectivity comes at a time when networks are improving their service to supply that exact speed and reliability.
Introducing a Whole New Level of Speed: 5G
5G promises to be faster with less latency when connecting to the network. The speeds afforded by 5G mean that visions for smart, connected cities can be logistically achieved as 5G networks will be better able to handle more users, lots of sensors, and heavy traffic. The Department of Veterans Affairs is already tapping into 5G to allow doctors to use augmented reality to look at and manipulate large imaging files, like MRIs or CT scans.
Artificial Intelligence (AI) allows tasks that typically require human intelligence to be completed at machine speed. For government agencies, this means that they can make better use of the troves of data they hold for daily decision making, strategic planning, and citizen service.
Agility has been a key attribute for success over the past year and a half. Everyone had to quickly adapt in their personal and professional lives to do things in new ways to keep business and society running. Even the great bureaucracy of government found itself pivoting and quickly changing "how it's always been done" to meet the needs of the day. This should not end with the return to what feels like pre-pandemic normal. In the form of Agile methodology, Agility will play a huge role in the government's ability to continue the fast-forwarded digital push as a result of the pandemic.
With so many high-profile hacks this year, it's easy to want to throw up your hands and say, "Is there nothing that can be trusted?!" Interestingly, that lament is what is driving the latest approach to cybersecurity -- zero trust. Zero trust is what it sounds like, a security approach 
As we emerge from the isolation of the pandemic and begin interacting in person again, it will be in a world that looks and feels a lot different. While we crave human interaction, that does not mean we want to go back to standing in lines at office buildings to complete certain tasks. Over the past year, people have gotten used to doing things virtually. Government agencies have made incredible progress moving traditionally manual, paper-intensive, in-person processes online, and there's no reason that should stop now that in-person is an option.
